Courses: Cancellation Policy
Places on PHAST courses are limited, we therefore operate a cancellation policy regarding refund or transfer of course fees.
If you cancel:
Once you have received confirmation of your place on the training course you will be liable for the whole fee unless we receive notification (email or letter) of cancellation.
Before closing date for applications: full refund
More than one calendar week before commencement: 50% refund
Less than one calendar week before commencement: no refund
Transfer of course fees to another course: This will be at the discretion of the Management Team and will incur an additional fee of 15%.
No refund will be made for non-attendance on the course*.
In exceptional circumstances the Management Team will have the discretion to override these policies.
If PHAST cancels
In the event of cancellation of a training event by PHAST, we will endeavour to inform all participants two weeks before the course is due to take place, although please be aware that this is not always possible. All course fees paid will be reimbursed in full. No other costs incurred by you will be reimbursed.
Cancellations due to unforeseen circumstances may occur at any time.
Where dates are varied by PHAST, course participants may request a full refund if the new dates are not convenient.
If you require this information in another formal (e.g.larger print) please contact the PHAST Management Team on 020 3479 5250 or email [email protected]
*All pre-course material and joining information will be available on the website through your personal "Attendee" page. This can be accesed using the password given to you in your confirmation email. Please note that you will be informed when the information is available to download via email and it will be your responsibility to download any information relevant to the course.