Virtual Classroom: Handling Difficult Conversations – Module 3

The session will include:

  • Pre-course work and homework for reinforcement
  • Highly interactive elements and activities from beginning to end
  • Opportunities for participants to review content being presented
  • A Trainer and a Facilitator where a main role of the facilitator is to ensure participants are taking ownership of their learning and are being constantly involved
  • A survey/poll at the end of each session to evaluate its success.

Participant Objectives:

  • Review and reinforce concepts from Module 2
  • Discuss and share reasons for difficult conversations
  • Be able to use a process and skills to effectively address problems with others
  • Understand the ‘drivers’ of difficult conversations
  • Be able to use five different conflict resolution styles when handling difficult conversations
  • Practice the processes and skills using role-plays

This training can be accessed as a standalone module, or as part of a modular suite of training as follows:

Virtual Classroom:  Influencing without Authority (19.5.16) – Module 2 (Ref T203-2)
Virtual Classroom:  Handling Difficult Conversations (7.6.16) – Module 3 (Ref T203-3)
Virtual Classroom:  Selling your Ideas in an Assertive Way (16.6.16) – Module 4 (Ref T203-4)


Discounted Fee for a multiple booking of Virtual Classroom modules (to be received by 30th April 2016):

1 module:      £120.00 + VAT 
2 modules:    £225.00 + VAT (saving of £15) *
3 modules:    £335.00 + VAT (saving of £25) *
4 modules:    £430.00 + VAT (saving of £50) *

Please note that minimum numbers apply for each module to proceed.

*All bookings must be received and paid for by the 30th April 2016 for the discount to apply. An invoice will be sent upon receipt of bookings as PAYPAL payments cannot be accepted on this occasion.


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